The Service Button
The Service Button
How we helped a leader in Telecommunications
one button for 1001 uses
The Gimasi’s Service Button production comes from the aim of responding to Deutsche Telekom’s clients in the retail sector.
Deutsche Telekom needed a trusted partner to work with, able to design a digital technolgy that would help to optimize retail processes, improve customer service and cut costs.
THE CHALLENGE
Project Criticals
The company was facing a crisis in the retail sector: transport costs were too high, logistic sectors were changing for a greener approach…
The requestes were clear:
they needed a device able to optimize logistic processes, cut costs and maximize customer’s experience.
WHAT WE DID
Service Button Developing
We started the development phase with the goal of tailoring a device that fully met our client’s requirements.
Software development: We envisioned an intelligent button designed to streamline multiple processes, reducing downtime. With a simple press, the IoT Service Button sends a message to the Cloud Platform, which responds to the button to execute the requested action.
The Service Button is equipped with a Temperature and Hall Sensor, and optionally can include NFC reader functionality. It uses LTE-M and NB-IoT connectivity for reliable performance.
THE RESULTS
Service Button Functionality
The Service Button is desgined to allow users to manually trigger a specific event directly from their work-station. Once acrivated, thanks to the LTE-M and NB-IoT connectivity, it sends an event to the Platform. This event can trigger automated responses as:
- real time notifications (email, alerts…)
- assistance protocol activation
- task or ticket creation
Technical Features
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Cellular Technology
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Function
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display
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battery
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Built-In Sensors
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NB-IoT
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Button Press to trigger event on Cloud
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Ultra low power Memory LCD with real time cloud feedback
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3xAAA Primary Lithium batteries ( replaceable )
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Temperature gauge
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For up to 1000 button presses.
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Hall effect sensor
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Logistic
Used for rapid notifications in urban centres, the Service Button, such as requests for materials in nearby warehouses or delivery/collection confirmations during last mile logistics operations.
Industrial Enviroment
Used in production lines to recall materials, report faults or confirm the completion of an operation, ensuring continuity in production processes and reducing downtime.
Facility Management
Used in facilities that needs rapid intervention allowing instant and direct reporting.
EN 18031-1:2024
EN 18031-2:2024
The simplest way to get things done.
The Service Button is where usability meets utility. Bringing smart services within reach, one press at a time: faster than ever