The Service Button
The Service Button
How we helped an international leader in Telecommunications
one button for 1001 uses
The Gimasi’s Service Button production comes from the aim of responding to Telekom’s clients in the retail sector.
Telekom needed a trusted partner to work with, able to design a digital technolgy that would help to optimize retail processes, improve customer service and cut costs.
THE CHALLENGE
Project Criticals
Telekom’s was facing a crisis in the retail sector: transport costs were too high, logistic sectors were changing for a greener approach…
The requestes were clear:
they neede a device able to optimize logistic processes, cut costs and maximize customer’s experience.
WHAT WE DID
Service Button Developing
We started the developing phase with the scope to tailor a device capable of meeting the charateristics that Telekom had requested.
Software development: we understood that there would be an intelligent button able to start many kinds of processes instantly.
Just pushing a button, the IoT Service Button sends a message to the Cloud Platform, that sends a response to the digital button for the previous request.
The Service Button is equipped with NFC Reader, Hall Sensor and Temperature Sensor. It uses LTE-M and NB-IoT Connectivity.
THE RESULTS
Service Button Functionality
Combining our project and Telekom’s requests, we developped The Service Button. The device is desgined to allow workers to manually trigger a specific event directly from their work-station. Once acrivated, thanks to the LTE-M and NB-IoT connectivity, it sends an event to the Platform. This event can trigger automated responses as:
- real time notifications (email, alerts…)
- assistance protocol activation
- task or ticket creation
Logistic
Used for rapid notifications in urban centres, the Service Button, such as requests for materials in nearby warehouses or delivery/collection confirmations during last mile logistics operations.
Industrial Enviroment
Used in production lines to recall materials, report faults or confirm the completion of an operation, ensuring continuity in production processes and reducing downtime.
Facility Management
Used in facilities that needs rapid intervention allowing instant and direct reporting.
The simplest way to get things done.
The Service Button is where usability meets utility. Bringing smart services within reach, one press at a time: faster than ever