Service Button IoT
One button for 1001 Uses
DEVELOPED IN PARTNERSHIP WITH DEUTSCHE TELEKOM
Born to optimize logistic processes, cut costs, and maximize customer experience for retail clients.
Key Features
The Service Button IoT solution is a simple yet powerful device that enables instant, real-time activation of business processes with a single press. As a result, it helps organizations streamline workflows, reduce manual steps, and improve operational efficiency. Moreover, its flexible design allows companies to adapt the device to different operational environments, from industrial workflows to retail and facility management.
Designed to reduce manual steps, streamline workflows, and cut costs, it combines reliable connectivity with intuitive usability. Integrated with LTE‑M and NB‑IoT connectivity, it ensure reliable communication across retail, logistics, warehouse, industrial, and facility environments.
In fact, the IoT Service Button is suitable for a wide range of environments, from retail and logistics to warehouses, industrial production, facility management, and urban operations. Therefore, companies can deploy the same technology across different workflows while maintaining a simple and consistent user experience.
Plug&Play
Fast and easy setup without onsite infrastructure.
Connectivity
LTE-M and NB-IoT for robust, wide-area communication
Low Power Consumption
Replaceable AAA Lithium Batteries
Feedback Display
Shows real‑time confirmation of button presses and system responses.
Conditions
Expected life around 1000 presses.
Display 1.28" 128x128.
How Service Button IoT Works
At its core, the Service Button enables users to trigger predefined events by simply pressing the button. Once activated, it sends an event notification to the cloud, where automated processes are executed. As a result, companies can replace manual requests with faster and more reliable digital workflows.
Depending on the business process, the triggered event can initiate different automated actions, including:
real‑time notifications (email or alerts to mobile/desktop)
task or ticket creation in backend systems
automated service or assistance protocols
In addition, thanks to LTE-M and NB-IoT connectivity, the Service Button works independently from Wi-Fi infrastructure, enabling reliable communication even in industrial halls or remote warehouse areas.
The Gimasi Service Button was developed in collaboration with Deutsche Telekom to help retailers simplify operations, reduce costs, and improve customer service through a single IoT device.
Designed with LTE-M and NB-IoT connectivity, it instantly transmits user-defined events to the GIoT Cloud Platform, where automated workflows can trigger notifications, service requests, ticket creation, and other business processes. Moreover, integrated temperature and Hall sensors, combined with optional NFC functionality, make the Service Button a flexible and scalable solution for retail, logistics, and smart facility applications.
EN 18031-1:2024
EN 18031-2:2024
Applications
Because every industry has different operational challenges, the Service Button can be configured for multiple applications. For example, it supports logistics, manufacturing, facility management, healthcare, and service operations.
Industrial Manufacturing
- Engine Overhaul: Simplify return logistics for heavy components and reduce equipment downtime.
- Safety Inspections: Record maintenance checks with timestamped digital logs for full traceability.
- Consumables Replenishment: Order tools and spare parts with one press to keep production running.
- Technical Support: Send instant service requests with on-screen confirmation.
- Parts Collection: Trigger pickup requests with precise location data for faster logistics
Automotive & Vehicle Construction
- KANBAN & Intralogistics: Digitize replenishment requests and automate material supply.
- Engine Selection: Enable fast and error-free engine identification, even in noisy environments.
- Facility Operations: Request refills and maintenance for shared equipment on demand.
- Quality Reporting: Report production issues instantly through NB-IoT connectivity.
Healthcare & Pharmaceuticals
- Medical Supply Reordering:Replenish diagnostic and clinical consumables with a single press.
- Equipment Management: Track rental equipment, simplify returns, and reduce losses.
- Hospital Services:Request room cleaning, bed preparation, or internal assistance instantly.
- Sample Collection : Coordinate laboratory sample pickups through real-time service requests.
Facility Management
- Medical Supply Reordering: Replenish diagnostic and clinical consumables with a single press.
- Equipment Management: Track rental equipment, simplify returns, and reduce losses.
- Hospital Services: Request room cleaning, bed preparation, or internal assistance instantly.
- Sample Collection: Coordinate laboratory sample pickups through real-time service requests.
| Common Challenge | IoT Button Solution | Business Impact |
| Media Disruptions | End-to-end digital data flow | Elimination of manual transcription errors and delays. |
| Missing Infrastructure | Standalone NB-IoT connectivity | Deploys anywhere without IT overhead or Wi-Fi costs. |
| High Operating Costs | Optimized routes and pickups | Reduction in “empty runs” and wasted fuel/labor. |
| Customer Retention | Physical button presence | “Lock-in” effect: ordering is easier than searching elsewhere. |
| Audit Failures | Automatic timestamps | Total transparency for regulatory reviews and revisions. |
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Frequently Asked Questions
The Service Button allows users to trigger digital workflows with a single press. Once activated, the device sends an event to the cloud platform, where predefined actions such as notifications, tickets, or service requests can be executed.
The device can be adapted to multiple environments, including manufacturing, logistics, retail, and facility management. Moreover, its LTE-M and NB-IoT connectivity allows reliable deployment without depending on local Wi-Fi infrastructure.
Traditional requests often require calls, emails, or manual reporting. Instead, the Service Button creates a direct digital connection between users and operational systems, improving response times and reducing unnecessary steps.
