The Service Button

The Service Button IoT

Smart IoT Trigger for Industrial & Retail Processes

The Service Button IoT solution is a simple yet powerful device that enables instant, real‑time activation of business processes with a single press. As a result, it helps organizations streamline workflows, reduce manual steps, and improve operational efficiency. Designed to reduce manual steps, streamline workflows, and cut costs, it combines reliable connectivity with intuitive usability. Integrated with LTE‑M and NB‑IoT connectivity, it ensure reliable communication across retail, logistics, warehouse, industrial, and facility environments.

In fact, IoT Service Button is suitable for a wide range of environments: from retail, logistics, and warehouses to industrial production, facility management, and urban operations.

How It Works

At its core, the Service Button enables users to trigger predefined events by simply pressing the button. Once activated, it sends an event notification to the cloud, where automated processes are executed. The button can trigger:

real‑time notifications (email or alerts to mobile/desktop)
task or ticket creation in backend systems
automated service or assistance protocols

In addiction, thanks to LTE‑M and NB‑IoT connectivity, it works independently of Wi‑Fi or power infrastructure, enabling reliable communication in busy industrial halls or remote warehouse zones.

Key Features

Plug‑and‑Play Installation: Fast and easy setup without onsite infrastructure.
Dual Connectivity: Uses LTE‑M and NB‑IoT for robust, wide‑area communication.
Low Power Consumption: Battery‑operated with long life and replaceable cells.
Built‑in Feedback Display: Shows real‑time confirmation of button presses and system responses.
Integrated Sensors: Includes temperature and Hall effect sensors, with optional NFC and accelerometer modules.

Deutsche Telekom Origin & Collaborative Development

One button for 1001 uses

The Gimasi Service Button production originates from the goal of responding to Deutsche Telekom’s clients in the retail sector. Specifically, Deutsche Telekom needed a trusted partner who could design a digital technology capable of optimizing retail processes, improving customer service, and reducing costs. As a result, companies could replace manual steps and accelerate service tasks without requiring custom development.

THE CHALLENGE

Project Criticals

The company was facing a crisis in the retail sector: transport costs were too high, logistic sectors were changing for a greener approach…
The requestes were clear:
they needed a device able to optimize logistic processes, cut costs and maximize customer’s experience.

WHAT WE DID

Service Button Developing

We started the development phase with the goal of tailoring a device that fully met our client’s requirements.

Software development: We envisioned an intelligent button designed to streamline multiple processes, reducing downtime. With a simple press, the IoT Service Button sends a message to the Cloud Platform, which responds to the button to execute the requested action.

The Service Button is equipped with a Temperature and Hall Sensor, and optionally can include NFC reader functionality. It uses LTE-M and NB-IoT connectivity for reliable performance.

THE RESULTS

Service Button Functionality

The Service Button is desgined to allow users to manually trigger a specific event directly from their work-station. Once acrivated, thanks to the LTE-M and NB-IoT connectivity, it sends an event to the Platform. This event can trigger automated responses as:

real time notifications (email, alerts…)
assistance protocol activation
task or ticket creation

Service Button IoT - Technical Features

Cellular Technology	Function	display	battery	Built-In Sensors
NB-IoT, LTE‑M	Button Press to trigger event on Cloud	Ultra low power Memory LCD with real time cloud feedback	3xAAA Primary Lithium batteries ( replaceable )	Temperature gauge
	For up to 1000 button presses.			Hall effect sensor

Applications

The Service Button IoT is versatile and can be configured for many use cases

Plant & Mechanical Engineering

Engine Overhaul: Streamlines return logistics for heavy components, minimizing idle time between processing and pickup
Safety Inspections: Converts visual checks into timestamped digital logs for 100% audit compliance.
Consumables Procurement: Enables one-touch ordering of small parts to eliminate machine downtime and maintain productivity.
Technical Support: Provides direct service communication with on-screen confirmation to reduce operator uncertainty.
Parts Collection: Coordinates “on-line” pickups, allowing logistics to find exact locations without wasted search time.

Automotive & Vehicle Construction

Intralogistics & KANBAN: Digitalizes “empty container” signals to automate part replenishment and remove paper-trail delays.
Engine Selection: Facilitates error-free selection of specific engine types in high-noise factory environments.
Facility Management: Optimizes water dispenser replenishment routes based on real-time demand.
Quality Alerts (NB-IoT): Delivers “Plug & Play” reporting of measurement tolerances without requiring local Wi-Fi.

Chemicals

Resin Regeneration: Simplifies B2B water treatment reordering with a single click to boost customer loyalty.
Professional Hygiene: Automates chemical supply orders for pools and kitchens with precise location tracking.

Service Providers & Facility Management

Service Certification: Acts as a digital “time clock” for maintenance tasks to ensure transparent invoicing.
Taxi-on-Demand: Offers a cost-effective taxi-call solution for hotels and restaurants to free up reception staff.
Alarm Integration: Triggers instantaneous alerts for critical infrastructure in areas without mobile device coverage.

Energy and Environment

VIP Callback: Enhances stakeholder management by providing a direct communication link for municipal officials.
High-Risk Documentation: Logs mandatory safety protocols in real-time to increase adherence to life-saving measures.
Waste Logistics: Replaces fixed collection cycles with demand-based pickups for secure document and sensitive waste.

Health, Medical & Pharma

Diagnostic Supplies: Secures veterinarian loyalty through an effortless, instant reordering process.
Equipment Tracking: Automates rental device logs, saving 10 minutes per unit while preventing lost-item claims.
Clinical Services: Streamlines hospital requests for bed prep or room cleaning, replacing outdated pager systems.
Sample Logistics: Coordinates urgent lab analysis pickups via optimized, demand-driven courier routes.

Transport & Logistics

Truck Fill Rate: Optimizes pallet warehouse pickups to ensure trucks always travel at 100% capacity.
Airfield Coordination: Accelerates the pickup of urgent or hazardous cargo via immediate aircraft offload notifications.

Common Challenge	IoT Button Solution	Business Impact
Media Disruptions	End-to-end digital data flow	Elimination of manual transcription errors and delays.
Missing Infrastructure	Standalone NB-IoT connectivity	Deploys anywhere without IT overhead or Wi-Fi costs.
High Operating Costs	Optimized routes and pickups	Reduction in “empty runs” and wasted fuel/labor.
Customer Retention	Physical button presence	“Lock-in” effect: ordering is easier than searching elsewhere.
Audit Failures	Automatic timestamps	Total transparency for regulatory reviews and revisions.